Customer Information
| How are Orders shipped? |
| |
Items in our catalog are sent by regular post or by courier (e.g. DPD).
For especially large volumes/amounts, a commissioned shipper will be used. |
| Delivery Time |
| |
Your Order is continuously processed after entry and should be delivered within 3-7 work-days. The average delivery period is four work-days from the time the order is taken.
We continue to improve logistics and work toward a reduction of the delivery-period, and will soon be able to offer you delivery within 48-72 Hours.
|
| Shipping and Handling |
All Shipping Costs:
| Land / Country |
Paket / Package |
Brief / Letter |
| |
in Euro |
in Euro |
| |
|
|
| Deutschland / Germany |
5,50 |
3,00 |
| Österreich / Austria |
5,50 |
5,50 |
| Schweiz / Switzerland |
11,00 |
5,50 |
| Niederlande / Netherlands |
5,50 |
5,50 |
| Schweden / Sweden |
11,00 |
5,50 |
| Finnland / Finland |
11,00 |
5,50 |
| Belgien / Belgium |
5,50 |
5,50 |
| Großbritannien / United Kingdom |
11,00 |
5,50 |
| Luxemburg / Luxembourg |
5,50 |
5,50 |
| Norwegen / Norway |
11,00 |
5,50 |
| Irland / Ireland |
11,00 |
5,50 |
| Italien / Italy |
11,00 |
5,50 |
| Tschechische Republik / Czech Republic |
11,00 |
5,50 |
| Ungarn / Hungary |
11,00 |
5,50 |
| Liechtenstein / Liechtenstein |
11,00 |
5,50 |
| Frankreich / France |
11,00 |
5,50 |
| Portugal / Portugal |
11,00 |
5,50 |
| Spanien / Spain |
11,00 |
5,50 |
| Griechenland / Greece |
11,00 |
5,50 |
| Dänemark / Denmark |
11,00 |
5,50 |
| USA / USA |
22,00 |
11,00 |
| Kanada / Canada |
22,00 |
11,00 |
| Australien / Australia |
22,00 |
11,00 |
| weitere / others |
22,00 |
11,00 |
If you order for 100 Euro to 199,99 Euro, we deduct 5,50 Euro from the shipping costs; from 200 to 299,99 Euros we deduct 11 Euros from your shipping costs; from 300 to 399,99 Euros we deduct 16,50 Euros from your shipping costs; ....
|
| Important Notice |
| |
Despite careful precautions, it is possible that goods could be damaged during delivery. Should this occur, you will be reimbursed for the cost of damaged items or we will replace the damaged items free of charge.
Please note the following procedures:
Shipping Damages should be reported to the delivering agent immediately upon receipt. Subsequently, inform Modellpferdeversand of the reported shipping damage. If you plan to return any items, please inform us before doing so by Email, Fax or Phone.
Thank you for your understanding and cooperation. |
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